Privacy Policy

Privacy Policy

Introduction

Welcome to https://local-businesses-glenroy-vic.thebestlocalpro.com (hereafter referred to as “our website” or “we,” “us,” or “our company”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details our practices regarding the collection, storage, use, and disclosure of personal information in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Consumer Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy applies to all aspects of our website, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, or services accessible through links or integrations on our website, as they have their own privacy policies governing user data.

Processing Activities

This Privacy Policy governs your interactions when:

  • You use any of our applications, sign up for an account, or access our services as an authorized user.
  • You visit our websites and interact with the content and features.
  • You provide us with information through subscriptions, inquiries, feedback forms, or by contacting our customer support.
  • We communicate with you via email, phone calls, text messages (SMS), or other communication channels.

Personal Data Collection

We collect various types of personal data, including:

  • Account Information: This includes your username, email address, and any details associated with your account creation.
  • Payment Information: We process data related to billing and transactions, such as credit card numbers, expiration dates, and payment history.
  • Financial Information: Details about your financial status or transactions may be collected when you use our services for business-related financial activities.
  • Purchase Information: Data regarding products or services purchased from us, including order details and delivery addresses.
  • Mobile Device Identifiers: We may collect unique device identifiers, IP addresses, and mobile network information to enhance user experience and analytics.
  • Location Data: With your consent, we can access and store location data to provide personalized services.
  • Feedback and Reviews: Any feedback, ratings, or reviews you submit to us are also considered personal data.
  • Social Media Information: If you interact with our social media pages, we may collect data from those platforms, including your public profile information.
  • Product Interest: We track user interest in our products and services for market research purposes.

We gather this information through direct input by users, tracking technologies, and third-party sources. Automated systems help us recognize and remember you across different devices, while third parties may provide us with aggregated or de-identified data about users.

Cookies

We use cookies and similar tracking technologies to improve your experience on our website and for analytical purposes. Cookies are small text files stored on your device that serve various functions:

  • Strictly Necessary: These ensure basic functionalities of the website, such as enabling secure connections and remembering user preferences.
  • Preference: Cookies in this category remember your settings and customize content based on your preferences.
  • Analytics: They allow us to understand how users interact with our site, providing insights for improvement.

Users have control over non-essential cookies through our Cookie Manager, where you can manage and delete cookies as desired.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law. The specific retention periods vary based on the type of data and its purpose:

  • Account Information: Retained while your account is active and for a reasonable time after account termination to comply with legal obligations.
  • Payment Information: Securely stored for billing and fraud prevention purposes, adhering to card network and local laws.
  • Purchase History: Kept for a limited period to facilitate returns, disputes, or potential legal claims.
  • Other Data Types: Retained based on the purpose of collection, such as analytics, market research, or direct marketing, with user consent where applicable.

Once the data is no longer required or upon your request for deletion, we will delete or anonymize it to ensure confidentiality.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encrypted Communication: All data transmissions are encrypted to protect against unauthorized access.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards, ensuring that your data is processed securely.
  • Regular Security Audits: Our systems undergo periodic security audits and assessments to identify and mitigate potential risks.

Children’s Privacy

We do not knowingly collect or target personal data from children under the age of 18 (or a higher age limit as required by applicable law). If we learn that we have collected such information, we will take steps to delete it promptly. Parents or legal guardians who believe their child’s privacy has been compromised should contact us at the email address provided below.

Your Rights

Depending on your location and local data protection laws, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you, along with information about its use and disclosure.
  • Rectification: If your data is inaccurate or incomplete, you are entitled to request corrections.
  • Erasure (Right to be Forgotten): In certain cases, you can ask us to delete your data, unless we have a legitimate reason for retaining it.
  • Restriction: You may restrict our use of your data in specific circumstances, such as during a pending data breach investigation.
  • Portability: Upon request, we will provide you with your personal data in a format that allows transfer to another controller.
  • Objection: You have the right to object to the processing of your data for direct marketing or other purposes not essential for our services.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights, please contact our Privacy Team using the details provided below. We will respond to your requests within a reasonable timeframe and in accordance with applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website. Please review this policy periodically for the latest information on our privacy practices.

Contact Information

For any inquiries, requests for data access or deletion, unsubscribe, or if you have any concerns about our privacy practices, please contact us: